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Refund and Returns Policy

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Refund and Returns Policy

Refund and Returns Policy for Punta Cana City Tours

At Punta Cana City Tours, we strive to provide exceptional experiences and customer satisfaction. We understand that plans can change, and we want to ensure that our refund and returns policy is clear and fair to all our clients.

Cancellation and Refund Policy at Punta Cana city tours:

  1. Cancellations Made 48 Hours Before the Tour:
    • If you cancel your booking at least 48 hours before the scheduled tour date, you are eligible for a full refund.
    • Refunds will be processed using the original payment method, and you will receive your refund within 7-10 business days.
    • A fee of 30% of your full balance may apply depends of the circumstances of the cancellation.
  2. Cancellations Made Within 48 Hours of the Tour:
    • Cancellations made within 48 hours of the scheduled tour date are non-refundable.
    • Exceptions may apply in cases of emergencies, such as medical situations or extreme weather conditions. In such cases, please contact us as soon as possible, and we will do our best to accommodate your needs.
  3. No-Shows:
    • If you fail to show up for your scheduled tour without prior notice, no refund will be issued.
  4. Tour Changes or Rescheduling:
    • If you need to change or reschedule your tour, please notify us at least 48 hours in advance. We will do our best to accommodate your request, subject to availability.
    • Rescheduling within 48 hours of the tour may incur additional fees, depending on the circumstances.

Tour Modifications or Cancellations by Punta Cana City Tours:

  1. Weather or Unforeseen Circumstances:
    • In the event of extreme weather conditions or other unforeseen circumstances that prevent the tour from taking place, we reserve the right to modify or cancel the tour for the safety of our guests.
    • If we cancel the tour, you will be offered an alternative date, tour option, or a full refund.
  2. Minimum Participants Requirement:
    • Some tours require a minimum number of participants. If the minimum is not met, we will notify you in advance and offer an alternative date, tour option, or a full refund.

How to Request a Refund at Punta Cana city tours:

  • To request a refund, please contact our customer service team via email or phone, providing your booking details and the reason for cancellation.
  • Our team will guide you through the refund process and ensure your request is handled promptly.

Contact Us:

For any questions or concerns regarding our Refund and Returns Policy, please contact us:

We appreciate your understanding and cooperation. At Punta Cana City Tours, we are committed to delivering outstanding service and ensuring your satisfaction with every experience.